0kbet Privacy Policy

01 Introduction

0kbet is committed to protecting the privacy and security of your personal information. We understand that when you share your data with us, you are placing trust in us – and we take that responsibility seriously. This Policy applies to all personal data collected through the 0kbet website, mobile-optimized platform, customer support channels, and any other services we provide (collectively, the "Platform").

By registering for an account or using the 0kbet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy.

02 Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, the data controller responsible for your personal information is 0kbet, the operator of the platform at https://0kbet.app.

If you have any questions about how 0kbet handles your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

03 Personal Data We Collect

0kbet collects the following categories of personal data from players and platform users:

3.1 Identity & Contact Data

• Full legal name
• Date of birth (for age verification – players must be 21+)
• Philippine mobile number
• Email address
• Residential address (province, city/municipality)
• Government-issued ID details (when required for KYC verification)

3.2 Account Data

• Username and encrypted password
• Account registration date and history
• Account preferences and settings
• Responsible gaming settings (deposit limits, self-exclusion status)

3.3 Financial Data

• GCash or PayMaya account reference (partial, for transaction matching)
• Bank account details (partial, for withdrawal processing)
• Transaction history (deposits, withdrawals, amounts in PHP)
• Bonus and promotional credit history

3.4 Gaming & Activity Data

• Game session history (games played, wagers placed, outcomes)
• Login timestamps and session durations
• Device type, operating system, and browser information
• IP address and approximate geographic location

3.5 Communications Data

• Customer support chat transcripts and email correspondence
• Survey responses and feedback submissions
• Marketing communication preferences

04 How We Collect Your Data

0kbet collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, device identifiers, browser type, and session activity logs.
• Cookies and similar technologies: Data collected via cookies, web beacons, and local storage as described in Section 11 of this Policy.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment confirmation data from GCash, PayMaya, and Philippine banking partners.

05 How We Use Your Personal Data

0kbet uses your personal data for the following purposes:

0kbet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

06 Legal Basis for Processing

Under the Data Privacy Act of 2012, 0kbet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (account management, payment processing, game provision).
• Legal obligation: Processing required to comply with Philippine law, including AML regulations, PAGCOR requirements, and tax obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

07 Data Sharing & Disclosure

7.1 Service Providers

0kbet shares personal data with trusted third-party service providers who assist in operating the Platform, including: payment processors (GCash, PayMaya, Philippine banks), KYC and identity verification providers, game software providers, cloud hosting and infrastructure providers, and customer support platform providers. All service providers are contractually bound to process your data only on 0kbet's instructions and in compliance with applicable data privacy laws.

7.2 Regulatory Authorities

0kbet may disclose personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other Philippine government authorities where required by law, court order, or regulatory directive.

7.3 No Sale of Personal Data

0kbet does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Period.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of 0kbet's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the acquiring entity will be required to honor this Privacy Policy.

08 Data Retention

0kbet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for five (5) years after account closure, in compliance with AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC and identity verification documents: Retained for five (5) years after account closure or the last transaction, whichever is later.
• Customer support records: Retained for two (2) years from the date of the last interaction.
• Marketing preferences: Retained until you withdraw consent or close your account.

When personal data is no longer required, 0kbet will securely delete or anonymize it in accordance with our data disposal procedures.

09 Data Security

0kbet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the 0kbet Platform;
• Encryption of sensitive data at rest, including passwords (hashed and salted) and financial reference data;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of the Platform;
• Two-factor authentication (2FA) options for player accounts;
• Continuous monitoring for suspicious activity and unauthorized access attempts.

While 0kbet takes all reasonable steps to protect your data, no internet transmission or electronic storage system is 100% secure. In the event of a personal data breach that poses a risk to your rights and freedoms, 0kbet will notify the National Privacy Commission and affected players in accordance with the Data Privacy Act of 2012 and its Implementing Rules.

10 Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 0kbet:

• Right to be informed: You have the right to know what personal data 0kbet collects about you and how it is used – which is the purpose of this Policy.
• Right of access: You may request a copy of the personal data 0kbet holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within fifteen (15) business days.

11 Cookies & Tracking Technologies

11.1 What Are Cookies

Cookies are small text files placed on your device when you visit the 0kbet Platform. They help us recognize your device, remember your preferences, keep your session secure, and understand how you use the Platform.

11.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function (e.g., session authentication, security tokens). These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits.
• Analytics cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymized.
• Marketing cookies: Used to deliver relevant promotional content. Only placed with your explicit consent.

11.3 Managing Cookies

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 0kbet Platform. Strictly necessary cookies cannot be disabled as they are essential for platform security and operation.

12 Minors & Age Restriction

13 Changes to This Privacy Policy

0kbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this page will be revised accordingly.

Your continued use of the 0kbet Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

14 Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 0kbet Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the chat widget on the 0kbet Platform
• Response Time: We aim to respond to all data privacy requests within 15 business days

You also have the right to file a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.